Terms and Conditions

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General Information

Our change-over day is Saturday.

We have two apartments, Castle Apartment and Gyllyngvase Apartment.

Castle Apartment has one bedroom but can sleep up to 4 persons. The apartment offers a double bedroom with 2 luxury wall beds located in the lounge area.

Gyllyngvase Apartment is a two bedroom apartment which can sleep up to 5 persons. This Apartment has a double bedroom and a twin bedroom. The twin bedroom also has a comfy pull-out floor-bed.

Our luxury self catering holiday apartments are available from from 3:00pm on arrival day until 10:00am on the day of departure. We ask that you vacate no later than 10:00am on the day of departure, leaving your apartment clean and tidy, reporting any damage or breakages to us as soon as possible.

Terms & Conditions

Please read our terms and conditions carefully. A contract between you and Falmouth Bay Holiday Apartments is made on the date you reserve an apartment and this is a binding contract. We therefore recommend that ALL GUESTS TAKE OUT HOLIDAY INSURANCE which offers cover in the event of cancellation.

Check-In & Check-Out Times

Our stays start on Saturday during peak season and any day of the week during off-peak season.  Earliest check-in time is from 3:00pm. If you arrive before 3:00pm then you are welcome to park your car in the parking area after 12:00am and return after 3.00pm when your apartment will be ready for you.

You will be given arrival instructions once your booking has been confirmed and full payment has been received.

We are limiting our “meet & greet” policy where possible but are happy to meet in a “socially distanced” manner if you can provide us with a rough arrival time. If you wish, just send us a text using the following mobile number – 07308 622 854.

At the end of your stay at Falmouth Bay Holiday Apartments, please ensure that you are ready to leave your apartment no later than 10.00 am on the day of your departure. We would appreciate your help by leaving your apartment in a clean and tidy state with beds  stripped (including protectors) and towels placed in the black bin bags provided. We hope you will appreciate that we ask for this help in order to protect our cleaning staff during these difficult times.

Terms Of Booking

Our apartments can be reserved online. Alternatively you can give us a a call on 01326 211204 and we will make the booking for you.

A deposit is not required at present due to the uncertainty over the Coronavirus. (We will be reviewing our policy in 2021 when the situation becomes clearer).

Payment can be made online through our secure booking system or by calling us.

Full booking balance must be paid 7 days before arrival.

We will send you a payment link via email which is easy to use and totally secure.

Registration Policy

We handle all of our website bookings ourselves. After receiving full payment you will be sent arrival instructions and security box key codes in case you need to use them.

Cancellation Policy

If the booking is cancelled less than 7 days before arrival then a charge equal to 25% of the stay will be made.

If the booking is cancelled 7 or more days before arrival no charge will be made.

In the event of a no-show or booking reduction (after arrival date) the full cost of the booking will be charged.

If you wish to postpone or rebook your stay with us, you must contact us by email no later than 7 days before your arrival and we will move your booking to a more suitable time, so long as we have availability. If the price for the week that you choose is  different we will adjust the price. Please note, that additional costs may need to be paid at the time of changing the booking if the chosen week costs more. There would not be an administration cost for doing this.

Parking

Because parking space is limited at Falmouth Bay Holiday Apartments we provide ONE complimentary parking space for you during your stay. Please ensure that you park in the allocated space provided.

Cars and their contents are parked entirely at the car owners’ risk in Falmouth Bay Holiday Apartments car park. We are not responsible for loss or damage to your car or contents whilst parked in the car park at Falmouth Bay Holiday Apartments.

Should friends visit you whilst staying at Falmouth Holiday Apartments please can you ask them not to park in the car park or on the drive. We thank you for your understanding and consideration to other guests using the car park.

Courtesy Requests

General Waste and Recycling Bins are provided at Falmouth Bay Holiday Apartments for the disposal of your waste and recycling. Please can you ensure that you empty your general waste bin (using provided black bin liners) and put your clean recycling in the bins during and at the end of your stay.

We hope that you enjoy your stay but hope you will respect the privacy and enjoyment of other guests at Falmouth Bay Holiday Apartments.

Privacy Policy

Falmouth Bay Holiday Apartments are committed to protecting your privacy in accordance with the General Data Protection Regulation data rules 2018. We take appropriate security measures to safeguard your data and apply security standards and controls to prevent any unauthorised access to it. We do not use cookies for collecting personal information and we only collect data relating to your booking. If you send us an e-mail message or complete an on-line form , we will use your e-mail/postal address and any information you provide to deal with and respond to your query or comments. This privacy statement applies only to the Falmouth Bay Holiday Apartments website . We are not responsible for the content or privacy practices of third party web sites that may be linked to our web pages.

Pets

Regrettably no pets are permitted at Falmouth Bay Holiday Apartments.

Damage & Smoking Policy

We reserve the right to make a charge for any damage caused to your apartment or public areas, this includes damage caused from spillages, cooking burns to surfaces and personal sickness or accidents. This will be for the full cost of replacement and repair work.

If extensive damage has been caused by you during your stay you will be charged for rehousing our next guests should the apartment not be serviceable. If the damage has been caused deliberately then you will face criminal charges and all costs to effect the repairs and replacement must be met by you. We apologise for having to state this in our Terms & Conditions, but sadly not everyone treats rental accommodation with the respect that is needed.

If any faults occur during your stay, please report them immediately to John or Lula. Please do not attempt to effect a repair yourselves.

Finally, Falmouth Bay Holiday Apartments does not accept responsibility for loss or damage to persons and/or their personal effects whilst staying in our apartments.